Shipping & Policies

Wooden Whale Workshop Custom Woodwork, Butler, PA ready to ship and custom woodwork.Unique and beautiful. Great prices.

Turnaround Time

Our usual turnaround time is around 8 weeks. However, this is just an estimate and can fluctuate depending on the number of orders we have at any given time. Each table is hand made and takes time.  We will not refund orders that take longer than estimated. 

Shipping

We ship using UPS Freight. 

You will be notified when your order ships. Your will  receive a tracking number so you can track your package through UPS. UPS will call you to set up the delivery of your items.

*Shipping times vary. Typically 2-5 business days.  We can not refund because of delayed shipping times. Prices for shipping through ups vary on items ordered and location. Contact us for a quote on shipping. 

Local delivery $125. If you are unsure if you are in our local delivery area feel free to ask!  Free local pick up.

*You are also always welcome to arrange your own shipping.

Refunds and Exchanges

CANCELLATION POLICY: We hand make each item to order. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us via email within 48 hours after the order is placed. The 48 hours includes Saturday, and Sunday. After 48 hours, you will be subject to a 20% restocking fee. This is our cancellation policy no matter what item you are purchasing, and no matter what the reason is for canceling.

RETURN POLICY: Since each item is handmade to order, all sales are final. If you need to return your table for another approved reason, you will be responsible for shipping fees. We want your experience with us to be wonderful. We will do our best to work with each situation on an individual basis.

 

Additional Policies and FAQs

RECLAIMED WOOD DISCLAIMER: We build many of our products from reclaimed wood, customers should expect big variations from sample their product. Any variation or defect is acceptable with reclaimed lumber if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral staining, color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, bowing, and mixed grain patterns. If customer has specific standards for items such as color or texture of wood, those standards need to be very clearly put in writing in advance and we will do our best.

REAL WOOD DISCLAMER: We build all of our products from real, solid wood. Real wood responds at different times of the year depending on the moisture content in the air. Wood responds to the changes in the air's moisture level by expanding and contracting. We do everything we can to minimize the effects- from the way we build our tables to having an on site kiln to dry the wood to an acceptable moisture level- but it will adjust to the moisture levels in your home. A dry home may cause the wood to move or crack more than a home with the right humidity level. A damper home may cause the wood to swell and warp.  Care must be taken to maintain controlled humidity levels.  We do our best to reduce wood movement but we have no control over the environment of your home. This is not considered defective workmanship. Although we do stand behind our products, we are not responsible for these types of conditions as we have no control of the environment in your home.

TIPS

Keep furniture away from direct sources of heating and cooling. Avoid storing furniture in an attic or basement type environment. Your indoor humidity should be controlled in the range of 35-45% relative humidity (can be measured with a hygrometer) and temperature between 60-80 degrees F. Exceeding these levels will cause your solid wood furniture to expand and contract leading to cracking and surface checking. When the weather outside is cold the humidity levels drop, plus most types of heating systems will lower levels as well, especially wood fired heat. A humidifier in the winter months can help control your humidity. 

 

Thanks so much, we really appreciate your business!  Feel free to contact us if you have any questions about our policies.