Shipping & Policies

Shipping

We ship using various carriers and always try to find you the best rate. You are also always welcome to arrange your own shipping.

Refunds and Exchanges

CANCELLATION POLICY: We handmade each item to order. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us via Etsy Message within 24 hours after the order is placed. The 24 hours includes Saturday, and Sunday. After 24 hours, you will be subject to a 20% restocking fee. This is our cancellation policy no matter what item you are purchasing, and no matter what the reason is for canceling.

RETURN POLICY: Since each item is handmade to order, all sales are final. If your item arrives damaged, contact us immediately.

Additional Policies and FAQs

RECLAIMED WOOD DISCLAIMER: We build all of our products from reclaimed wood, customers should expect big variations from sample their product. Any variation or defect is acceptable with reclaimed lumber if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral staining, color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, bowing, and mixed grain patterns. If customer has specific standards for items such as color or texture of wood, those standards need to be very clearly put in writing in advance and we will do our best.