Policies

Turnaround Time

Our usual turnaround time is 6-8 weeks. However, this is just an estimate and can fluctuate depending on the number of orders we have at any given time.

Shipping

White Glove Delivery via uShip

We currently provide White Glove Delivery via uShip, a marketplace dedicated to finding the best price and service for in-home delivery. If you choose uShip In-Home Delivery at checkout, your furniture will arrive blanket wrapped, brought into your house, set up in the room of your choice, and with debris removed.

*Shipping times vary. We cannot refund because of delayed shipping times. Contact us for a quote on shipping. 

UPS Freight 

You will be notified when your order ships. Your will receive a tracking number so you can track your package through UPS. UPS will call you to set up the delivery of your items.

*Shipping times vary. Typically 3-5 business days with UPS freight. We cannot refund because of delayed shipping times. Prices for shipping through UPS vary on items ordered and location. Contact us for a quote on shipping. 

Local Delivery

Local delivery is $125. If you are unsure if you are in our local delivery area, feel free to ask!

Free local pick up

*You are also always welcome to arrange your own shipping.

Refunds and Exchanges

Cancellation Policy

We hand make each item to order. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us within 14 days of when the order is place. After 14 days, you will be subject to a 20% restocking fee. This is our cancellation policy no matter what item you are purchasing, and no matter what the reason is for canceling. 

Return Policy

Since each item is handmade to order, all sales are final. If you need to return your table for another approved reason, you will be responsible for shipping fees. We want your experience with us to be wonderful. We will do our best to work with each situation on an individual basis. 

Additional Policies and FAQs

Real Wood Disclaimer

We build all of our products from real, solid wood. Real wood responds at different times of the year depending on the moisture content in the air. Wood responds to the changes in the air's moisture level by expanding and contracting. We do everything we can to minimize the effects- from the way we build our tables to having an on site kiln to dry the wood to an acceptable moisture level- but it will adjust to the moisture levels in your home. A dry home may cause the wood to move or crack more than a home with the right humidity level. A damper home may cause the wood to swell and warp.  Care must be taken to maintain controlled humidity levels.  We do our best to reduce wood movement but we have no control over the environment of your home. This is not considered defective workmanship. Although we do stand behind our products, we are not responsible for these types of conditions as we have no control of the environment in your home.

Tips

Keep furniture away from direct sources of heating and cooling. Avoid storing furniture in an attic or basement type environment. Your indoor humidity should be controlled in the range of 35-45% relative humidity (can be measured with a hygrometer) and temperature between 60-80 degrees F. Exceeding these levels will cause your solid wood furniture to expand and contract leading to cracking and surface checking. When the weather outside is cold the humidity levels drop, plus most types of heating systems will lower levels as well, especially wood fired heat. A humidifier in the winter months can help control your humidity. 

Thank you so much! We truly appreciate your business!  Feel free to contact us if you have any questions about our policies. 

woodenwhaleworkshop@gmail.com